Monthly Archives: December 2010

Secure Your Tele-Shopping Mobile IVR Credit Card Transactions Using 3D Secure OTP(One Time Password)

In an earlier post, I had mentioned about an RBI guideline about enforcing an additional password validation step for Credit-Card Transactions, done over Mobile/IVR Systems. This is now being called as IVR 3D Secure OTP (One Time Password). Here are the other relevant details regarding IVR 3D Secure OTP (One Time Password), which helps you secure your Mobile/IVR Transactions.

Q : What is OTP ?
Ans : An OTP (One Time Password) is a 6-digit numeric key to make your IVR/Mobile payments more secure.

Q : Is the OTP mandatory ??
Ans : Yes, RBI has made OTP mandatory for the successful completion of any credit-card transaction, done over Tele-Shopping/Mobile/IVR.

Q : How do I generate the OTP ??
Ans : You need to send a specific SMS to a bank’s designated number. Here are the numbers and message, that you need to be in SMS, for some of the popular banks.

  • ICICI SMS ‘IOTP XXXX XXXX XXXX XXXX’ to 5676766, where XXXX XXXX XXXX XXXX is your 16 digit card number.
  • HDFC SMS ‘PWD XXXX’ to 9717465555, where XXXX are the last 4 digits of your credit card.
  • Citibank SMS ‘OTP XXXX’ to 52484 or 9880752484, where XXXX are the last 4 digits of your credit card.
  • SBI SMS ‘OTP XXXX’ to 5676791, where XXXX are the last 4 digits of your credit card.
  • AXIS Every time you initiate an IVR-based transaction, the bank will automatically send you a one time password.

Q : I had generated the OTP, but forgot my mobile at home, how do I get my OTP  ??
Ans : Apart from your mobile number, OTP is also sent to the registered email address. So if you can get hold of your email account, you can get your OTP.

Q : I forgot to generate an OTP, but I have to complete an urgent transaction,  I am half way through, how do I get my OTP and complete my transaction ??
Ans : You can immediately call up customer service to request for your IVR OTP and an OTP will be triggered to your registered mobile number and email ID, while the transaction is in process.

Q: Is there any validity period for the IVR 3D Secure OTP?
Ans : IVR 3D Secure OTP is valid only for a period of 2 hours from the time of its generation(Some banks are allowing 12 hours limit, check with your bank, how much they offer). If not used within this period, it would get expired and a new IVR 3D Secure OTP has to be generated.

Q : Can I use the same OTP for performing more than one transactions?
Ans : No, You can’t. Each OTP can be used only once.

Q : Will this affect my online password and transactions?
Ans : No, it won’t. This OTP is only for IVR or mobile based payments – the payments made through a call center. Online transactions will continue to function as they currently do.

Update : As lot of banks were not yet ready, Implementation of additional password for Tele-Shopping/ Mobile/IVR(Interactive Voice Response) Transactions has now been revised to 1st Feb 2011. So existing process will continue till 31st Jan 2011.

Advertisements

Reserve Bank Of India Introduces New Guidelines For Tele-Shopping Mobile IVR Transactions

Reserve Bank Of India has introduced a new guideline for Tele-Shopping/ Mobile/IVR(Interactive Voice Response) Transactions, done using your credit card. As per this mandate, starting from 1st January 2011 onwards, all such transactions will require an additional password validation.

This  has been done in order to avoid credit-card abuses and frauds, due to stolen/misplaced credit cards and secure all such transactions, done over Mobile or an IVR System. In its present form, a credit-card transaction over an IVR System requires Credit Card Number, Card Expiry Date and CVV Number for successful completion.  So, if you lose your credit-card and it falls into wrong hands, they can easily use it to make any transactions over IVR System, as they have all the details relevant to your account, right on the credit-card itself  !!

After this guideline is in place, apart from the aforementioned three things(Credit Card Number, Card Expiry Date and CVV Number), two other things that are required for performing a secure IVR transaction is Mobile Number and an IVR 3D Secure OTP (One Time Password). Without this OTP(One Time Password), you cannot complete your transaction. So even if you lose your credit-card, you don’t need to worry as the person will not be able to generate the OTP for his fraudulent transaction !!

After doing the same in Securing Online Transactions done over internet, this move by RBI will definitely go a long way in Securing IVR/Mobile Transactions, thereby reducing credit-card misuses and fraud from stolen/misplaced credit-cards.

Update : As lot of banks were not yet ready, Implementation of additional password for Tele-Shopping/ Mobile/IVR(Interactive Voice Response) Transactions has now been revised to 1st Feb 2011. So existing process will continue till 31st Jan 2011.

Reserve Bank Of India Introduces New Guidelines For ATM Transactions

For cash-withdrawals, we generally get to see two types of ATM Machines around us. First type of ATMs allows just one transaction for every swipe. If you are to make multiple transactions, you have to insert your card and enter your PIN as many times. The other second type of ATMs requires just one swipe and an ATM PIN entry just once(and it swallows the card inside :-), irrespective of the number of transactions you are going to make in that session. At times, punching your ATM PIN multiple times can get annoying, so for obvious reasons, we prefer the 2nd type of ATMs, as its more convenient. But, this is soon going to change in the new year 2011.

Starting from 1st January 2011RBI(Reserve Bank Of India) has introduced a new guidelines for all banks, offering ATM services to its customers. As per this new mandate, you will need to re-enter your ATM PIN for every additional ATM transaction in a single session. So even at these 2nd type of ATM Machines, you have to enter the correct ATM PIN for every transaction, that you are going to make in that session.

Do you think, this will help us in any way ?? Here is a hypothetical scenario, where this rule will save you from disaster. Say you are in a hurry. You just made a transaction and left the ATM, without realizing that your ATM Card is still retained inside the Machine. The next person, who is in the queue, will utilize this opportunity and can cause all sorts to damage to you, he can withdraw your hard-earned money. But with this new guideline in place, even if you forgot to collect your ATM card, you will be saved :-). Simply because, its expecting your correct PIN for every transaction !!

Food and Drug Administration(FDA) Issues Warning Against Buying Breast Milk Online

Food and Drug Administration (FDA) has issued an official warning against buying breast milk online via the internet or through individuals, saying that this may not be the safest of decisions for their baby’s health. Breast milk is available for sale on some online forums like OnlytheBreast.com and EatsonFeets.org. This milk is usually made available from lactating mothers, who make more breast milk than required for their nursing babies. These sites allow you to choose the age range for the babies, whose generous mothers have decided to sell their breast milk on the site.

International Board Certified Lactation Consultant Sam Doak lists out the order in which various modes of feeding rank

  1. Mother’s milk is still the best option for the baby
  2. Milk expressed by the mother
  3. Human milk from another lactating mother
  4. Last but not the least, formula feeds

However government agencies have warned,”The donor is unlikely to have been adequately screened for infectious diseases or contamination risk.” So next time, you go online and make a decision to buy breast milk for your baby, be doubly sure of the donor and if possible, get them screened, for any genetic or infectious  disease before accepting their milk !!

‘Tees Maar Khan’ Movie Review

Tees Maar Khan, one of the most anticipated movie of year 2010, has hit the box-office. The movie is a let down in terms of entertainment and comedy, but  the only good thing about this movie is Katrina Kaif’s “Sheila Ki Jawaani“. If you are interested in purchasing a ticket just for an item song featuring  seductress Katrina Kaif at her sexiest, then you should go, Otherwise it’s a full wastage of your money.

After watching Main Hoon Naa and Om Shanti Om, the last thing that we can expect from Farah Khan is a thought provoking movie. It’s a heist film, a typical Bollywood masala movie. The plot for the movie is very old and time-worn that I am sure you must have seen N number of times already. Some of us may even go to the extent of calling this a plotless flick !! What else we can expect from Farah ?? Through her unique style, she has tried changing the simple plot of movie to a full package, consisting of action, thriller, romance and wit. She succeeds in creating a magic during the first half, but fails miserably in doing so during the second half. In fact, the audience may feel disconnected in the latter half.

Even though this has been billed as a family-entertainer, too many fringe-characters, number of sub plots and overused one-liner likes ‘You Dirty Dog’  do anything but to entertain the audience. If the drama fails to touch you, the music (Vishal-Shekhar) doesn’t remain with you too long, either. Of course, Sheela Ki Jawani is an eye-popping item number and frankly speaking, that is only value for your time and money.

Here are some of other reviews for this movie across the media-space

TOI http://timesofindia.indiatimes.com/entertainment/movie-reviews/hindi/Tees-Maar-Khan/moviereview/7149954.cms (2.5)

glamsham http://www.glamsham.com/movies/reviews/23-tees-maar-khan-movie-review-121006.asp (2.5)

Sify http://www.sify.com/movies/bollywood/review.php?id=14959578&ctid=5&cid=2425 (3)

Rediff http://www.rediff.com/movies/report/review-tees-maar-khan-is-a-letdown/20101224.htm (2)

IBNLive http://ibnlive.in.com/news/masand-tees-maar-khan-has-puerile-humour/138540-47-84.html (2)

DNA http://www.dnaindia.com/entertainment/review_review-even-sheila-can-t-make-tees-maar-khan-watchable_1485706 (2)